Call Center Scorecard Survey - Xtend

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Call Center Scorecard Survey

Xtend is looking to improve our Call Center Scorecard service, starting with your feedback!
Please review our Scorecard services webpage before filling out the survey, especially if you’ve never received an Xtend Scorecard before.

Step 1 of 2

50%

Have you ever received an Xtend Call Center Scorecard product before?
- Yes, we received one and loved it!
- Yes, we receive them monthly and love them!
- Yes, we’ve received them but didn’t care for them.
- Yes, we’ve received them but wish we could see some things change.
When hearing Xtend offers a Call Center Scorecard product, what would you expect to receive?
- Stats focused on wrap up codes that my staff enters
- Stats focused on wrap up codes that Xtend enters
- Stats focused on the members who have wrap up codes present on their membership
- Comparison values to other in-network CUs based on wrap up code usage
- Recommended action items based on the findings in the scorecard
- Other
How much would you be willing to pay for monthly/quarterly generated scorecards from Xtend?
- $50
- $75
- $100
- $150
- Other
Do you like all the statistics and information currently included in your Call Center Scorecard?
- Yes, everything is just what I would expect!
- Mostly, but I feel like I’m missing a few things.
- No, it holds nothing of value to myself and my team.
What information would you like to see added to the Call Center Scorecard?
What information would you like to no longer see in the Call Center Scorecard?
What other scorecards would you like to see Xtend offer?
Would you like Xtend to contact you to hear more about Xtend’s scorecards?
- Yes
- No

Credit Union name*
The full name of your Credit Union.
CEO*
The name of your Credit Union's CEO.
First Last
Contact name*
The name of our contact for this project.
First Last
Contact phone number*
The phone number of our contact for this project.
Contact email*
The email address of our contact for this project.

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2900 Charlevoix Dr SE, Suite 200

Grand Rapids, MI
49546

info@xtendcu.com

1-800-327-3478 x313

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