Xtend Contact Center helps more members, more often.
About
When members call, we pick up the phone. We're a full-service call center, with highly-trained staff capable of handling large call volumes.
We act as a direct extension to your credit union, with flexible plans and customization options, and we offer outbound call plans to help promote your services directly to members.
Hours
Xtend Contact Center is available 8am - 8pm on weekdays and 8am - 5pm on Saturdays. Extended hours (8pm - 11pm on weekdays) can also be purchased for some products. Available hours may vary by product. All times are Eastern.
Products
Click on a tag to sort by type. Click a product title for details.
Branch ST Outbound Calls
Outbound calls to targeted members.
Branch ST Self-Service
Weekly call lists for your outbound campaigns.
Branch XT
Inbound member service.
Branch XT Bi-lingual
Spanish Inbound member service.
Contact Unlimited
Outbound calls to clients/prospects predefined by a number of campaigns.
Core Direct
An inbound loan lead hotline.
CU*BASE Conversion Support- Inbound
Post-conversion inbound member support.
CU*BASE Conversion Support- Outbound
Pre-conversion outbound member support.
Disaster Recovery Support
Top-notch inbound member service for significant branch outages.
Web Chat
Member service representatives use online chat to resolve member issues.