Product info
Inbound member service provided during Contact Center business hours, including returned voicemail calls to members. Call coverage includes overflow calls, after-hours calls and more.
How it helps
Seamlessly extends your member service capabilities. Also helps turn member calls into sales leads. We use CBX to assist members directly, and we answer as your staff, using your procedures to handle calls to your specifications.
Hours
Branch XT is available 8am – 8pm on weekdays and 8am – 5pm on Saturdays. Extended hours (8pm – 11pm on weekdays) can also be purchased for an additional monthly fee of $500. All times are Eastern.
One-time fee:
$1750
Ongoing fees:
$100 / month administration
$4.30 per call, with a
minimum based on asset size
or 90% of your previous six months’ average; whichever is greater.
Minimums by Asset Size:
Up to 200M $250
$201M – $500M $350
$501M – $750M $500
$751M & above $1000